How to Order
Ordering custom made furniture is an exciting process. We champion clear communication and easily defined stages.
01
Enquiry
Whether you’d like to speak over the phone, by email or arrange a time to pop into our workshop, we’d love to hear about your project and how we can help you realise it.
02
The design process
With a specified project we will invoice for a 30% deposit (kitchens and larger fitted projects) or a 50% deposit (Freestanding and smaller projects).
03
Production
Each project is assigned a senior designer and lead maker. With the former also operating as the project manager feeding back to you progress shots and updates.
04
Delivery and installation
With your furniture wrapped and ready to go, we book an agreed date to deliver and / or fit your furniture. The same making team who made your furniture will fit it.
FAQ
Frequently asked questions
Do you have a minimum order value?
We don’t have a strict ‘minimum order’, but due to the design heavy, bespoke nature of our work, our freestanding pieces generally start at around £3000, wardrobes start at around £6000, and kitchens start at around £18,000.
How can using London grown trees be sustainable?
Much of our furniture is made from London Grown trees ,either processed by ourselves or bought from our friends at Fallen and Felled.
How do you split up payments?
For freestanding furniture it is a 50% design and build deposit with the remaining 50% due one week before delivery.
Do you provide the worktops and white goods?
As part of the kitchen design process we help you choose which white goods, worktops and any other extras will work best
What's your lead time?
Our typical working lead time is 15 weeks, however every project is different and smaller, simpler jobs often pass through our workshop faster, and some complex or multi-piece projects require months in planning.
Could you please provide information on the payment timeline?
To secure the booking of your project, an initial invoice for 25% of the total cost will be issued before the drawings are prepared.
What types of fittings will be utilized for the project?
We prioritize the highest quality fittings for our projects and do not compromise on their durability. Our preferred choice for hinges is Blum, utilizing heavy-duty plates to ensure long-lasting adjustments and prevent doors from loosening over time.
